Patient Account Representative (Remote) - Healthcare Revenue Cycle Support

Schedule: Monday-Friday, 7:00 AM-7:00 PM (varies by team)
Common shifts: 7:30 AM-4:00 PM or 8:00 AM-5:00 PM; One night/ week until 7pm
Type: Contract-to-Hire
Pay Range: $18.00-$21.25/hour
Location: Remote / Work From Home

About the Role

We're seeking a detail-oriented Patient Account Representative to support a healthcare revenue cycle team by assisting patients with their self-pay medical balances. This role is ideal for professionals with strong customer service, call center, or healthcare administration experience who enjoy helping patients navigate billing and payment options.

This is a remote, phone-based position requiring excellent communication, professionalism, and a patient-first mindset.

Key Responsibilities

• Conduct outbound calls to patients regarding outstanding self-pay medical balances
• Handle inbound calls and provide high-quality patient support
• Review accounts and offer financial assistance options when appropriate
• Establish and maintain payment plans following guidelines
• Research and respond to billing inquiries and statement questions
• Gather and relay information to healthcare facilities for review
• Shadow teammates to maintain up-to-date knowledge and accuracy
• Review accounts for delinquency and issue final notices when needed
• Follow all SOPs, compliance requirements, and client-specific guidelines

Qualifications

• High school diploma or GED required
• Healthcare customer service or medical billing experience preferred
• Strong verbal and written communication skills
• Ability to interpret business documents and basic regulations
• Comfortable with basic math: percentages, discounts, interest calculations
• Problem-solving, analytical thinking, and attention to detail
• Moderate computer skills (Microsoft Office, email, data entry)
• Must pass a favorable background check

Contract Benefits (through staffing agency)

• Medical plan options (including MEC)
• Pharmacy benefits & virtual care
• Dental & vision insurance
• Hospital indemnity coverage
• Accident & critical illness insurance
• Life insurance & short-term disability (20+ hrs/week)
• Earned safe & sick time
• Employee discount programs

Permanent Benefits Upon Conversion

• 401(k) with match
• Medical, dental, and HSA options
• PTO and flexible scheduling
• Remote work environment
• Casual dress code
• Employee recognition programs
• Ongoing training, professional development, and growth opportunities